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 Course Descriptions 

  • SS 601: Six Sigma Deployment

  • This online course provides an overview of the fundamentals of Six Sigma, including what it is, what it does, and how it works. It also introduces the concept of lean management, which has been incorporated into most modern Six Sigma programs. Six Sigma is a continuous improvement program aimed at doing the right thing faster, better, and more efficiently than the competition. The student completing this course will be well-versed in the language of continuous improvement projects, the business environment in which these projects are conducted, and the type of people from your organization, such as group facilitators or statisticians, needed to do so.

  • SS 602: Business Process Management

  • This course introduces the Six Sigma view that any organization is made up of the processes that it conducts to meet the customer’s needs. This process view and the functional view, where the organization is described in terms of its functions, are both reviewed. The process elements and process flows are described, and the owners and stakeholders of each process are identified. How to select improvement projects for these processes and provide measures of performance are also discussed. The final topic is the “voice of the customer,” which provides direction to the project selection.

  • SS 603: Six Sigma Project Management

  • This course covers four areas. The first is the project charter, required for every Six Sigma improvement project undertaken by the organization. This charter outlines the goal of the project and what it will take to accomplish that goal. The second topic is team leadership, getting the team working together and motivated toward results. This requires human resource skills. The third is team dynamics, the ways that teams interact, and the fourth is the change agent, looking at implementation of the improvements and all of the problems associated with changing the way people work.

  • SS 604: DMAIC—The Six Sigma Improvement Methodology

  • The Six Sigma Improvement Methodology, DMAIC, which is used for all Six Sigma process improvement projects, is introduced. The five stages of the methodology are covered separately. These five stages are define, measure, analyze, improve, and control. This course provides only an overview of the methodology, so the tools used during each of the five stages are introduced at the level of what they do, when to use them, and why to use them.