Lean Six Sigma for Business Track

• LX 600: Lean Six Sigma Green Belt Body of Knowledge–Overview

• This course covers the overview of Lean Six Sigma (LSS), its origins, goals, processes, and define phase. Students learn why organizations use LSS, what it is about, and how it is structured. An overview of the following four courses in the program is provided, as well as the initial concepts of customer focus and process view. The D-M-A-I-C acronym provides the basis for this overview. The selection of the specific process to study and improve is made in this course.

• LX 601: Lean Six Sigma Green Belt Body of Knowledge–Define

• This course focuses on the Define phase of the DMAIC methodology. The organization is described in terms of its critical-to-quality customer-based measures of success, and the set of processes in place to achieve those measures. Students will learn to model their organization in a way that leads to customer satisfaction. The outputs from this course will include a charter for the improvement project selected earlier, justification of that choice, and initial descriptions of the process.

• LX 602: Lean Six Sigma Green Belt Body of Knowledge–Measure

• This online Lean Six Sigma course provides the tools for measuring the current status of the process. Students will learn the basics of process mapping, prioritizing issues, basic statistics, and related tools. Students will also establish relationships between process inputs and outputs. Tools from both Lean and Six Sigma are introduced here, as the students' process improvement projects will need these to complete this phase of their work.

• LX 603: Lean Six Sigma Green Belt Body of Knowledge–Analyze

• In this course, students analyze the effects that potential changes in process inputs will have on the process outputs related to customer satisfaction, leading to a list of process improvement actions. Students then apply those actions to the process to test out the validity of the changes, and to assess the feasibility of implementation. Tools for discovering the causes of problems and searching for improvements are provided. Students should have completed a set of recommendations for improving the business process by the end of this course.

• LX 604: Lean Six Sigma Green Belt Body of Knowledge–Improve and Control

• This last Lean Six Sigma course covers the selection, evaluation, and implementation of the improvement into the process. The student will be able to create a schedule and budget for implementing the desired changes and improvements. Besides the improvement tools, project management and change management tools are introduced to facilitate the move to the improved process. Plans are also introduced here to Improve and Control the use of the new process, to ensure that the improvements achieved are monitored and maintained. Completion of this course should yield a valuable improvement to the student's company.

Lean Six Sigma for Health Care Applications Track

• LX 600: Lean Six Sigma Green Belt Body of Knowledge–Overview

• This course begins in the Define phase of the DMAIC methodology, focusing on health care organization, customers, and processes. The organization is described in terms of its critical-to-quality customer-based measures of success, and the set of processes in place to achieve those measures. Students will learn to model their healthcare organization in a way that leads to customer or patient satisfaction. The outputs from this course will include a charter for the improvement project selected earlier, justification of that choice, and initial descriptions of the process.

• LX 605: Lean Six Sigma Green Belt Body of Knowledge–Define for Health Care

• This course focuses on the first phase of the LEAN study: Look at the organization and its customers and processes and Locate the process in need of improvement. A health care organization is described in terms of its critical-to-quality customer-based measures of success and the set of processes in place to achieve those measures. Measures of success can include cost of service, waiting times for service, quality of service provided, and efficiency of service. Students will explore how to model a health care organization in a way that leads to customer satisfaction. The outputs from this course will include a charter for the improvement project selected earlier, justification of that choice, and initial descriptions of the process.

• LX 606: Lean Six Sigma Green Belt Body of Knowledge–Measure for Health Care

• This course provides the tools for measuring the current status of the process. Students will learn the basics of process mapping, prioritizing issues, and related tools. Students will also establish relationships between process inputs and outputs. Tools from both Lean and Six Sigma are introduced here, as the students' process improvement projects will need these to complete this phase of their work.

• LX 607: Lean Six Sigma Green Belt Body of Knowledge–Analyze for Health Care

• In this Lean Six Sigma course, students analyze the effects that potential changes in process inputs will have on the process outputs related to customer satisfaction, leading to a list of process improvement actions. Students then apply those actions to the process to test out the validity of the changes, and to assess the feasibility of implementation. Tools for discovering the causes of problems and searching for improvements are provided. Students should have completed a set of recommendations for improving the business process by the end of this course.

• LX608 Lean Six Sigma Green Belt Body of Knowledge–Improve/Control-Health Care

• This last Lean Six Sigma training course covers the selection, evaluation, and implementation of the improvement into the process. The student will be able to create a schedule and budget for implementing the desired changes and improvements. Besides the improvement tools, project management and change management tools are introduced to facilitate the move to the improved process. Plans are also introduced here to Improve and Control the use of the new process, to ensure that the improvements achieved are monitored and maintained. Completion of this course should yield a valuable improvement to the student's company.

Lean Six Sigma for Call Centers Applications Track

• LX 600: Lean Six Sigma Green Belt Body of Knowledge–Overview

• This course covers the overview of Lean Six Sigma (LSS), its origins, goals, processes, and define phase. Students learn why organizations use LSS, what it is about, and how it is structured. An overview of the following four courses in the program is provided, as well as the initial concepts of customer focus and process view. The D-M-A-I-C acronym provides the basis for this overview. The selection of the specific process to study and improve is made in this course.

• LX 609: Lean Six Sigma Green Belt Body of Knowledge–Define for Call Centers

• This course focuses on the Define phase of the DMAIC methodology. The organization is described in terms of its critical-to-quality customer-based measures of success, and the set of processes in place to achieve those measures. Students will learn to model their organization in a way that leads to customer satisfaction. The outputs from this course will include a charter for the improvement project selected earlier, justification of that choice, and initial descriptions of the process.

• LX 610: Lean Six Sigma Green Belt Body of Knowledge–Measure for Call Centers

• This course provides the tools for measuring the current status of the process. Students will learn the basics of process mapping, prioritizing issues, and related tools. Students will also establish relationships between process inputs and outputs. Tools from both Lean and Six Sigma are introduced here, as the students' process improvement projects will need these to complete this phase of their work.

• LX 611: Lean Six Sigma Green Belt Body of Knowledge–Analyze for Call Centers

• In this Lean Six Sigma course, students analyze the effects that potential changes in process inputs will have on the process outputs related to customer satisfaction, leading to a list of process improvement actions. Students then apply those actions to the process to test out the validity of the changes, and to assess the feasibility of implementation. Tools for discovering the causes of problems and searching for improvements are provided. Students should have completed a set of recommendations for improving the business process by the end of this course.

• LX612 Lean Six Sigma Green Belt Body of Knowledge–Improve/Control Call Centers

• This last Lean Six Sigma training course covers the selection, evaluation, and implementation of the improvement into the process. The student will be able to create a schedule and budget for implementing the desired changes and improvements. Besides the improvement tools, project management and change management tools are introduced to facilitate the move to the improved process. Plans are also introduced here to Improve and Control the use of the new process, to ensure that the improvements achieved are monitored and maintained. Completion of this course should yield a valuable improvement to the student's company.