KCE has a dedicated support staff ready to assist with your student servicing needs. KCE Student Services provides assistance with issues such as textbook shipments, navigational issues, user names/passwords, transcripts, certificates, technical guidance, etc. We are here to help students succeed in their studies by providing excellent support with a positive attitude.

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There are three ways to contact KCE Student Services:

By Telephone: 866.522.7747 (Toll Free) You may call us during our regular hours of operation or leave us a detailed message after hours. Hours of Operation: Mon–Fri 9:00 am to 6:00 pm ET By Live Chat: You may converse with a KCE Student Services Representative via an instant-messaging window during our regular hours of operation. Simply click on the Live Chat icon that appears on the KU Campus. By Email: KCEhelp@kaplan.edu: If your question does not require an immediate response or an interactive discussion, please send us an email. You can usually expect a reply within 24 to 48 hours on regular business days.

We want to make your online learning experience the best that it can be. From start to finish…we are here to support you.